IT Technical Support
Focus On Your Business Not The Systems
Outsourcing Your IT Technical Support
Outsourcing IT support is a strategic move for modern businesses seeking a competitive edge. If you are looking for a team of technical experts to outsource your IT to, so you can focus on your core business, then we can provide a range of options that fit around your organisation.
We spend time getting to know you and your business, carrying out an IT Systems Review and building a bespoke solution around your specific IT needs. We can take complete responsibility for your IT and systems, including resolving issues via our UK based helpdesk, automated remote monitoring of your IT infrastructure, and if required on-site support and maintenance.
Business Continuity
IT Support & Data Backup
We believe IT support should be round-the-clock, 24 hours a day, 7 days a week – so that’s exactly what we can offer.
When you choose Claritas business IT support, we’re proactive in preventing nightmare scenarios like system outages and data loss with our 24/7 monitoring. Many routine tasks such as software updates are handled remotely and discreetly to provide preventative maintenance and fix potential problems before they develop.
In the event that the worst happens, we’re available via remote support to get your business back up and running quickly, with minimum disruption and financial impact.
We’ve got everything covered to keep your business running:
• Backup & Disaster Recovery
• Network Maintenance & Support
• Server Maintenance & Support
• IT Support Services and Project Management
• IT Relocation
UK Based Helpdesk
Security is one of our Key Considerations
Our local, UK based helpdesk team are on hand to solve any of your IT problems. We take security very seriously when looking after your IT and we can implement and manage everything, from endpoint management to enhanced email security. We ensure that business continuity is maintained no matter what may come your way - from an increasing remote workforce to ever evolving cyber threats, data loss to disaster recovery - we minimise your downtime.
We tailor to your specific needs, as no two business requirements are the same – we pride ourselves on developing a partnership that delivers your business objectives for years to come. Using the right software for your business is critical to managing costs effectively, boosting productivity, and delivering the best customer service.
Frequently Asked Questions
Why does a business need IT support?
Reliable IT support is indispensable for businesses today, given their heavy reliance on technology for seamless operations. Guaranteeing the availability, security, backup, and optimisation of hardware, software, and cloud systems is imperative for sustained business performance. Claritas collaborates with enterprises to provide dependable and expert technical assistance, ensuring swift resolution of system failures and catering to staff's technical support needs with precision and skill.
Do we offer hourly support or blocks of time?
At Claritas, we do not provide support by the hour. We do provide half-day and day rates for specific projects where required.
Can we provide both remote and on-site IT Support?
We ensure that our clients are using cloud-enabled technology so our engineers can remotely manage all systems. In the event of a support requirement, we can connect directly to your desktops, laptops, servers, infrastructure, firewalls, website, and portals, to provide immediate support without the delay associated with site visits. We also can provide on-site support as part of our support plans as we have an extensive team of engineers that can provide ad hoc onsite assistance on a block support option.
