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Victim support receive daily crime feeds from most of the police forces around the UK and after rationalising the many different data sets distribute the cases to teams of operators around the country offering support to the victims of crime.

Because of the volume of the cases and the urgency inherent in the nature of these cases it is important that any system operates efficiently and timely.

Because of the very personal and sensitive data contained within this system, the data has to be secured and contained in a highly secure environment.

After the collapse of their previous supplier, Victim Support were trapped with a incomplete system hosted in an expensive data centre.

Our job was to move the entire server farm up to a Police Data Centre in West Yorkshire over one weekend ensuring all the nation wide teams could continue working as normal the following Monday morning.

Our engineers spent a week mapping the system architecture, preparing for the move. Project managers planned logistics, secure transport, and site readiness. On Saturday, we dismantled and transported the system, reassembling it overnight and testing thoroughly so operations resumed smoothly on Monday.

Victim Support’s previous providers had produced an application that was both unreliable and written in such a way that made code changes extremely challenging. The system would be unresponsive for major parts of the day and required constant rebooting throughout the week.

Police forces provided data in various formats, which previously caused performance issues. Claritas developed a separate processing engine to handle data intake before injecting cases into the main management system. We also rewrote the case management software.

𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆

In nine months, Claritas designed, developed, and rolled out the new system:

• Hosted securely in West Yorkshire
• Redesigned the case management and data transfer engines
• Accredited the security model
• Developed a comprehensive training program
Claritas delivered an optimised system on time and within budget.

𝗦𝘂𝗽𝗽𝗼𝗿𝘁

For over a decade, we managed:
• Hardware, hosting, infrastructure, and networks
• Security, application support, changes, and GDPR compliance

There were no breaches, hacks, ransomware incidents, or security failures.

𝗧𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲

Despite moving to a public cloud two years ago, Victim Support's transition has taken five times longer than building their original system. The belief that cloud migration is cheaper and simpler often proves misleading.

Claritas is proud to have supported Victim Support for over 10 years.